Making the right decision about your learning can be challenging. We strive to provide you with all of the information that you will need to prayerfully consider Greater Love School of Ministry (GLSOM).
STUDENT RIGHTS
While matriculated as a full-time or part-time student at Greater Love School of Ministry and Leadership Institute Inc (Greater Love School of Ministry), students shall have the following rights:
1. To cancel their enrollment and receive a refund of tuition (less non-refundable application fee) for courses not taken, if notice of cancellation is given prior to classes beginning.
2. To receive quality instruction provided by the faculty meeting the educational and experiential requirements mandated by the state regulatory agency and as described in the College’s publications, within a climate that is conducive to thinking and learning, that is distinguished by courtesy, respect, and consideration for the dignity of students and their rights as persons.
3. To withdraw at any time and receive a refund for the part of the course not taken in compliance with the applicable state laws and regulations concerning tuition and fees refund.
4. To obtain factual information concerning Greater Love School of Ministry's educational programs.
5. To receive advising from the Greater Love School of Ministry's faculty or other qualified personnel regarding students’ academic, financial or placement concerns.
6. To inspect students’ educational records during the designated hours and, if errors are detected, demand correction thereof.
7. A right to due process in any proceeding involving the possibility of substantial sanctions on their rights as students. This includes the right to be heard, a right of notification of charges brought against them, and the right to ask for a hearing by impartial persons if not satisfied with disciplinary action taken. Grievance policies and processes are described below in this document.
8. To be given reasonable notice of course requirements, criteria, and methods of evaluation, and that these evaluations be given without prejudice or favoritism.
9. To be free from illegal discrimination and from harassment, including sexual harassment. (The College prohibits prejudicial treatment or discrimination due to race, color, religion, national origin, gender, age, or disability.)
10. Subject to the rules and regulations of the College, the State of Georgia, and of the United States, students have a right to confidentiality of their personally identifiable information and records, and to the confidentiality of other information including student’s personal history, evaluation documents, and disability information.
STUDENT RIGHTS & GRIEVANCES
Scope and Purpose
Introduction
Students have the right to appeal decisions that affect them. Greater Love School of Ministry seeks to establish policies and implement practices that minimize the need for any person to report any type of grievance. However, recognizing that it is not possible to establish or administrate policies and procedures that serve all students in ways they perceive as equitable, these policies and processes are established.
Objectives
1. The student shall be treated respectfully throughout all grievance processes.
2. The matter shall be resolved as quickly as possible, at the most accessible administrative level, with minimal disruption to educational progress, and without negative consequences for any party.
3. The filing of a grievance should not, by itself, delay fulfillment of a Greater Love School of Ministry student’s academic goals or bias Greater Love School of Ministry against that student.
4. The processes shall lead to an outcome that is fair to all parties.
5. The outcome shall be within the mission of the Institution and without dilution of its educational standards, and not diminish the student’s educational experience.
Processes for Resolution
General Guidelines
1. Recognizing that the root of many grievances is lack of information, upon considering filing a grievance the student is urged to immediately review relevant requirements and expectations by consulting the catalog and the course syllabus.
2. When voice communication with a faculty member or Greater Love School of Ministry employee is available, it should be used first. Voice communication may be used within the process of Informal or Formal Resolution but only written communication shall be considered binding.
3. Time is of the essence. All complaints must be filed within 30 calendar days after the incident being grieved occurred. A response to the complaint must be filed within 15 working days. Time lines may be adjusted if there are compelling reasons for delay.
Informal Resolution
1. The student initiates written communication with the faculty member or Greater Love School of Ministry employee. This is to include:
a. A clear description of the perceived irregularity or injustice.
b. The basis by which that judgment is made.
c. A proposed resolution.
2. The Greater Love School of Ministry party responds.
3. If the student is not satisfied with the response, the student may request review of the pertinent communication by the Greater Love School of Ministry party’s immediate administrative overseer, with ruling by that person.
